Training Needs Analysis to Facilitate the Deployment of a New Claims Management System

How do you staff a training project with almost 1,700 users in 31 locations that will require approximately 2,300 manhours of time and the business unit wants it done in two months? Adding to the complexity, the 1,700 users were in over 50 different job titles. The 10 modules of the new system had to be mapped into curriculum for every job title to provide them with the training they needed. Training modules need to be customized to support the system's menu profile feature that determined available system functions for specific user roles.
The document to the right is the analysis of training requirements and how they were addressed to map training to specific job roles and segment the audience into appropriate curriculum modules. Click the document image to open it.
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Training Needs and Curriculum Analysis Report
training needs curriculum analysis