Training Needs Analysis to Facilitate the Deployment of a New Claims Management System
How do you staff a training project with almost 1,700 users in 31 locations that will require approximately 2,300 manhours of time and the business
unit wants it done in two months? Adding to the complexity, the 1,700 users were in over 50 different job titles. The 10 modules of the new system
had to be mapped into curriculum for every job title to provide them with the training they needed. Training modules need to be customized to support
the system's menu profile feature that determined available system functions for specific user roles.
The document to the right is the analysis of training requirements and how they were addressed to map training to specific job roles and segment
the audience into appropriate curriculum modules. Click the document image to open it.
There are also links to the Key Results Summary for this project and a link to a page with more project documents / samples.
Read the Key Results Summary for this Project
See More Project Documents / Work Samples for this Project
Training Needs and Curriculum Analysis Report