HR Transformation Change Management Lead at BNP Paribas
Human Resources Americas
December 2016 - Present
Leading change management activities supporting HR Americas Transformation initiative.
- Change management, engagement, and communications for HR staff throughout reorganization and realignment of roles and responsibilities based on process optimization, centers of expertise, and strategic alignment with the business
- Change management and communications for Commercial Institutional Banking (HR customers) staff promoting new HR organization, capabilities, and technology platforms
- Development of overarching case for change, communications, and stakeholder management
Senior Learning Program Manager at SAP
Learning Center of Excellence and Execution (LCOEE)
April 2016 - Present
Lead transformation of SAP learning organization, consolidating
siloed business-focused learning units into a high impact learning
organization consolidated under the Chief Learning Officer.
- Drive / execute change management strategy and tactics vital to reorganization and transformation
- Develop program charter with roadmap, high-level program plan, resource requirements, risk assessment, and success metrics
Execute Learning & Development programs targeted at Talent Acquisition and Retention
- Define processes for implementation of global tuition reimbursement program focused on re-skilling and retention of talent
- Manage all Professional Development learning resources provided by vendors
- Performed two-year analysis of utilization and value delivered
- Mapped to business unit competency models
Improve operational excellence across the learning organization through cross-functional project teams focused on collaboration, solution sharing, tool consolidation, and best practices
- Program Management of 11 high-impact process improvement workstreams focusing on improving learning development and delivery and aligning it with business strategy
Practice Director, Change Management & Communications at
ArborSys Group
March 2013 - March 2016
Managing multiple change management, stakeholder engagement,
communications, and training for numerous Organizational
Transformation projects
- Managing multiple change management, stakeholder engagement,
communications, and training for Transformation and Knowledge
Collaboration projects
- Ensure client businesses are prepared for the impact of
transformation initiatives and ready to own and sustain those
initiatives
- Lead the development of client change management strategies
and plans in collaboration with executive sponsors and project
teams
- Drive adoption of change, including identification and
management of key stakeholders and development of metrics to
measure change sustainability
- Develop and execute change and communication plans and
deliverables
- Help client leaders prioritize, sequence, and fast-track
critical initiatives by providing tools, processes, and
consultative resources to accelerate execution and business
benefits
- Work with clients to drive faster adoption, greater
utilization, and higher proficiency on the changes affecting
employees and external stakeholders such that business results
are achieved
Senior Change Management,
Communications, & Training Consultant at ArborSys Group
March 2013 – September 2013
Support change management, stakeholder engagement,
communications, and training for multiple people, process, and
technology projects at major pharmaceutical companies including
projects focused on:
- clinical technology convergence
- process optimization and automation
- clinical data hubs and marts
- data visualizations and analytics
- knowledge capture, retention, and reuse
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- Provide ongoing strategic direction on internal
communications, change management, learning & development, and
transition strategies for target audiences
- Develop tactics and tools for change management,
communications, case for change, learning & development, and
change agent networks
- Design and develop e-learning, and other learning &
development solutions
- Ensure consistent brand and identity across projects and
programs of work
- Responsible for hiring key talent to implement and enhance
learning and training
- Build user-friendly SharePoint and website sites to ensure
consistent messaging, employee engagement, and collaboration
- Develop metrics to measure effectiveness of communication
channels and vehicles
- Run “Lesson Learned” focus group sessions to gauge and
improve processes
- Develop and capture KPIs to measure results
Independent E-Learning & Training Consultant
January 2010 - February 2013
Training Program/Project Management
- Senior Consultant for training / learning / development
company specializing in improving individual and organizational
performance
- Provided clients value-added service, improving learning and
performance, enhancing staff communications and relationships,
and specifically addressing the uniqueness of clients’
situations and concerns
- Led client projects: defined project goals, objectives,
critical success factors, milestones, and risks
- Developed, executed, and reported learning & deployment
project schedules to synchronize with systems development and
business implementation schedules
- Created business impact analysis to plan and schedule
implementation and transition projects while maintaining full
business production capacity
- Developed detail schedules for training programs including
classroom or online session planning, instructor scheduling, and
student enrollment for major projects
Instructional Design Development
- Applied adult learning principles to develop learning
materials and tools to support business, organizational change,
and system transition projects
- Designed and developed new business practices and processes
fostering organizational change, collaboration, teamwork, and
increased productivity
- Created storyboards, user personas, and business scenarios
for rapid, iterative development of learning and support
materials
- Designed and developed course and self-help materials
including quick reference cards and guides, online support
resources, course participant guides, training presentation
materials, hands-on training exercises, and train-the-trainer
content materials
- Designed pre and post training assessment instruments
including learning and comprehension and student perception of
training effectiveness
Website Design and Development
- Website requirements analysis, design, development, and
documentation
- Created storyboards, user personas and user stories,
wireframes, and design concepts
- Designed and created website interfaces and graphic look and
feel using HTML, DHTML, CSS, and graphic design tools
Director, Program Management Office at American International
Group
November 2000 - December 2009
- Implemented project management processes & methodologies in
three international technology centers providing initial and
on-going methodology
- Monitored IT and Performance Management Program (PMP)
projects, coached and mentored project managers, assured
compliance with standards, and reported divisional project
portfolio
- Implemented e-learning program for 600 information systems
professional with access to over 1,400 courses and 4,500
technical books
- Created project management training curriculum for over 200
domestic and international project managers and delivered using
instructor-led and e-learning platforms
- Developed Business Analyst training program to improve
requirements gathering, specification, and validation results
Director, Training and Educational Technologies at American
International Group
January 1993 - November 2000
- Managed staff of thirty-two Technology Trainers and
Instructional Designers serving 13,000 users nationally, with
$4.9 million annual budget and 150% annual growth rate
- Developed strategic partnerships with training providers for
outsourced contract trainers as needed to meet project needs
- Served as training program leader in over thirty major
claims, underwriting, and litigation system deployments
- Developed and implemented an internal trainer certification
program to validate trainer competency to teach business systems
courses including software and business / workflow
- Provided documentation, online help, instructor-led
training, and intranet content for end user business systems and
desktop software suites Initiated web-based and
videoconference-delivered distance learning programs
- Produced awareness videos for new system rollouts and
business re-engineering initiatives
- Increased volume of training offered and supplied by the
department by creating new courses that supported needed
technical and business skills
- Implemented marketing campaign to increase the awareness of
department as a source of business and technology training
- Established Information Service Group presence on Intranet
that grew into largest site on AIG Intranet
- Developed Intranet-based training evaluations and
performance support tools