Change Management / Learning & Development / Communications Leader and Practitioner
Professional Accomplishments
Senior Learning Program Manager at SAP
Learning Center of Excellence and Execution (LCOEE)
April 2016 - Present
Lead transformation of SAP learning organization, consolidating siloed business-focused learning units into a high impact learning organization consolidated under the Chief Learning Officer.
- Drive / execute change management strategy and tactics vital to reorganization and transformation
- Develop program charter with roadmap, high-level program plan, resource requirements, risk assessment, and success metrics
Execute Learning & Development programs targeted at Talent Acquisition and Retention
- Define processes for implementation of global tuition reimbursement program focused on re-skilling and retention of talent
- Manage all Professional Development learning resources provided by vendors
- Performed two-year analysis of utilization and value delivered
- Mapped to business unit competency models
Improve operational excellence across the learning organization through cross-functional project teams focused on collaboration, solution sharing, tool consolidation, and best practices
- Program Management of 11 high-impact process improvement workstreams focusing on improving learning development and delivery and aligning it with business strategy
Practice Director, Change Management & Communications at ArborSys Group
March 2013 - March 2016
Managing multiple change management, stakeholder engagement, communications, and training for numerous Organizational Transformation projects
- Managing multiple change management, stakeholder engagement, communications, and training for Transformation and Knowledge Collaboration projects
- Ensure client businesses are prepared for the impact of transformation initiatives and ready to own and sustain those initiatives
- Lead the development of client change management strategies and plans in collaboration with executive sponsors and project teams
- Drive adoption of change, including identification and management of key stakeholders and development of metrics to measure change sustainability
- Develop and execute change and communication plans and deliverables
- Help client leaders prioritize, sequence, and fast-track critical initiatives by providing tools, processes, and consultative resources to accelerate execution and business benefits
- Work with clients to drive faster adoption, greater utilization, and higher proficiency on the changes affecting employees and external stakeholders such that business results are achieved
Senior Change Management, Communications, & Training Consultant at ArborSys Group
March 2013 – September 2013
Support change management, stakeholder engagement, communications, and training for multiple people, process, and technology projects at major pharmaceutical companies including projects focused on:
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- Provide ongoing strategic direction on internal communications, change management, learning & development, and transition strategies for target audiences
- Develop tactics and tools for change management, communications, case for change, learning & development, and change agent networks
- Design and develop e-learning, and other learning & development solutions
- Ensure consistent brand and identity across projects and programs of work
- Responsible for hiring key talent to implement and enhance learning and training
- Build user-friendly SharePoint and website sites to ensure consistent messaging, employee engagement, and collaboration
- Develop metrics to measure effectiveness of communication channels and vehicles
- Run “Lesson Learned” focus group sessions to gauge and improve processes
- Develop and capture KPIs to measure results
Independent E-Learning & Training Consultant
January 2010 - February 2013
Training Program/Project Management
- Senior Consultant for training / learning / development company specializing in improving individual and organizational performance
- Provided clients value-added service, improving learning and performance, enhancing staff communications and relationships, and specifically addressing the uniqueness of clients’ situations and concerns
- Led client projects: defined project goals, objectives, critical success factors, milestones, and risks
- Developed, executed, and reported learning & deployment project schedules to synchronize with systems development and business implementation schedules
- Created business impact analysis to plan and schedule implementation and transition projects while maintaining full business production capacity
- Developed detail schedules for training programs including classroom or online session planning, instructor scheduling, and student enrollment for major projects
Instructional Design Development
- Applied adult learning principles to develop learning materials and tools to support business, organizational change, and system transition projects
- Designed and developed new business practices and processes fostering organizational change, collaboration, teamwork, and increased productivity
- Created storyboards, user personas, and business scenarios for rapid, iterative development of learning and support materials
- Designed and developed course and self-help materials including quick reference cards and guides, online support resources, course participant guides, training presentation materials, hands-on training exercises, and train-the-trainer content materials
- Designed pre and post training assessment instruments including learning and comprehension and student perception of training effectiveness
Website Design and Development
- Website requirements analysis, design, development, and documentation
- Created storyboards, user personas and user stories, wireframes, and design concepts
- Designed and created website interfaces and graphic look and feel using HTML, DHTML, CSS, and graphic design tools
Director, Program Management Office at American International Group
November 2000 - December 2009
- Implemented project management processes & methodologies in three international technology centers providing initial and on-going methodology
- Monitored IT and Performance Management Program (PMP) projects, coached and mentored project managers, assured compliance with standards, and reported divisional project portfolio
- Implemented e-learning program for 600 information systems professional with access to over 1,400 courses and 4,500 technical books
- Created project management training curriculum for over 200 domestic and international project managers and delivered using instructor-led and e-learning platforms
- Developed Business Analyst training program to improve requirements gathering, specification, and validation results
Director, Training and Educational Technologies at American International Group
January 1993 - November 2000
- Managed staff of thirty-two Technology Trainers and Instructional Designers serving 13,000 users nationally, with $4.9 million annual budget and 150% annual growth rate
- Developed strategic partnerships with training providers for outsourced contract trainers as needed to meet project needs
- Served as training program leader in over thirty major claims, underwriting, and litigation system deployments
- Developed and implemented an internal trainer certification program to validate trainer competency to teach business systems courses including software and business / workflow
- Provided documentation, online help, instructor-led training, and intranet content for end user business systems and desktop software suites Initiated web-based and videoconference-delivered distance learning programs
- Produced awareness videos for new system rollouts and business re-engineering initiatives
- Increased volume of training offered and supplied by the department by creating new courses that supported needed technical and business skills
- Implemented marketing campaign to increase the awareness of department as a source of business and technology training
- Established Information Service Group presence on Intranet that grew into largest site on AIG Intranet
- Developed Intranet-based training evaluations and performance support tools