HR Transformation Change Management Lead at BNP Paribas

Human Resources Americas

December 2016 - Present

Leading change management activities supporting HR Americas Transformation initiative.

  • Change management, engagement, and communications for HR staff throughout reorganization and realignment of roles and responsibilities based on process optimization, centers of expertise, and strategic alignment with the business
  • Change management and communications for Commercial Institutional Banking (HR customers) staff promoting new HR organization, capabilities, and technology platforms
  • Development of overarching case for change, communications, and stakeholder management

Senior Learning Program Manager at SAP

Learning Center of Excellence and Execution (LCOEE)

April 2016 - Present

Lead transformation of SAP learning organization, consolidating siloed business-focused learning units into a high impact learning organization consolidated under the Chief Learning Officer.

  • Drive / execute change management strategy and tactics vital to reorganization and transformation
  • Develop program charter with roadmap, high-level program plan, resource requirements, risk assessment, and success metrics

Execute Learning & Development programs targeted at Talent Acquisition and Retention

  • Define processes for implementation of global tuition reimbursement program focused on re-skilling and retention of talent
  • Manage all Professional Development learning resources provided by vendors
    • Performed two-year analysis of utilization and value delivered
    • Mapped to business unit competency models

Improve operational excellence across the learning organization through cross-functional project teams focused on collaboration, solution sharing, tool consolidation, and best practices

  • Program Management of 11 high-impact process improvement workstreams focusing on improving learning development and delivery and aligning it with business strategy

Practice Director, Change Management & Communications at ArborSys Group

March 2013 - March 2016

Managing multiple change management, stakeholder engagement, communications, and training for numerous Organizational Transformation projects

  • Managing multiple change management, stakeholder engagement, communications, and training for Transformation and Knowledge Collaboration projects
  • Ensure client businesses are prepared for the impact of transformation initiatives and ready to own and sustain those initiatives
  • Lead the development of client change management strategies and plans in collaboration with executive sponsors and project teams
  • Drive adoption of change, including identification and management of key stakeholders and development of metrics to measure change sustainability
  • Develop and execute change and communication plans and deliverables
  • Help client leaders prioritize, sequence, and fast-track critical initiatives by providing tools, processes, and consultative resources to accelerate execution and business benefits
  • Work with clients to drive faster adoption, greater utilization, and higher proficiency on the changes affecting employees and external stakeholders such that business results are achieved

Senior Change Management, Communications, & Training Consultant at ArborSys Group

March 2013 – September 2013

Support change management, stakeholder engagement, communications, and training for multiple people, process, and technology projects at major pharmaceutical companies including projects focused on:

  • clinical technology convergence
  • process optimization and automation
  • clinical data hubs and marts
  • data visualizations and analytics
  • knowledge capture, retention, and reuse
  • Provide ongoing strategic direction on internal communications, change management, learning & development, and transition strategies for target audiences
  • Develop tactics and tools for change management, communications, case for change, learning & development, and change agent networks
  • Design and develop e-learning, and other learning & development solutions
  • Ensure consistent brand and identity across projects and programs of work
  • Responsible for hiring key talent to implement and enhance learning and training
  • Build user-friendly SharePoint and website sites to ensure consistent messaging, employee engagement, and collaboration
  • Develop metrics to measure effectiveness of communication channels and vehicles
  • Run “Lesson Learned” focus group sessions to gauge and improve processes
  • Develop and capture KPIs to measure results

Independent E-Learning & Training Consultant

January 2010 - February 2013

Training Program/Project Management

  • Senior Consultant for training / learning / development company specializing in improving individual and organizational performance
  • Provided clients value-added service, improving learning and performance, enhancing staff communications and relationships, and specifically addressing the uniqueness of clients’ situations and concerns
  • Led client projects: defined project goals, objectives, critical success factors, milestones, and risks
  • Developed, executed, and reported learning & deployment project schedules to synchronize with systems development and business implementation schedules
  • Created business impact analysis to plan and schedule implementation and transition projects while maintaining full business production capacity
  • Developed detail schedules for training programs including classroom or online session planning, instructor scheduling, and student enrollment for major projects

Instructional Design Development

  • Applied adult learning principles to develop learning materials and tools to support business, organizational change, and system transition projects
  • Designed and developed new business practices and processes fostering organizational change, collaboration, teamwork, and increased productivity
  • Created storyboards, user personas, and business scenarios for rapid, iterative development of learning and support materials
  • Designed and developed course and self-help materials including quick reference cards and guides, online support resources, course participant guides, training presentation materials, hands-on training exercises, and train-the-trainer content materials
  • Designed pre and post training assessment instruments including learning and comprehension and student perception of training effectiveness

Website Design and Development

  • Website requirements analysis, design, development, and documentation
  • Created storyboards, user personas and user stories, wireframes, and design concepts
  • Designed and created website interfaces and graphic look and feel using HTML, DHTML, CSS, and graphic design tools

Director, Program Management Office at American International Group

November 2000 - December 2009
  • Implemented project management processes & methodologies in three international technology centers providing initial and on-going methodology
  • Monitored IT and Performance Management Program (PMP) projects, coached and mentored project managers, assured compliance with standards, and reported divisional project portfolio
  • Implemented e-learning program for 600 information systems professional with access to over 1,400 courses and 4,500 technical books
  • Created project management training curriculum for over 200 domestic and international project managers and delivered using instructor-led and e-learning platforms
  • Developed Business Analyst training program to improve requirements gathering, specification, and validation results

Director, Training and Educational Technologies at American International Group

January 1993 - November 2000
  • Managed staff of thirty-two Technology Trainers and Instructional Designers serving 13,000 users nationally, with $4.9 million annual budget and 150% annual growth rate
  • Developed strategic partnerships with training providers for outsourced contract trainers as needed to meet project needs
  • Served as training program leader in over thirty major claims, underwriting, and litigation system deployments
  • Developed and implemented an internal trainer certification program to validate trainer competency to teach business systems courses including software and business / workflow
  • Provided documentation, online help, instructor-led training, and intranet content for end user business systems and desktop software suites Initiated web-based and videoconference-delivered distance learning programs
  • Produced awareness videos for new system rollouts and business re-engineering initiatives
  • Increased volume of training offered and supplied by the department by creating new courses that supported needed technical and business skills
  • Implemented marketing campaign to increase the awareness of department as a source of business and technology training
  • Established Information Service Group presence on Intranet that grew into largest site on AIG Intranet
  • Developed Intranet-based training evaluations and performance support tools